Over two years ago, I worked with a wonderful woman to organize the closets in her home. We bonded over our mutual love of dogs (although her pup remained confused about whether I was as asset or a threat!) and travel, and it was an absolute pleasure to work with her.
I give every client the same level of respect, service, and expertise, but I’m only human and there are some I connect with more deeply than others. And because I spend a significant number of hours working with people and their stuff in their private spaces, I often get to know them more than either of us might realize. So, sometimes it feels a bit jarring to finish an organizing job and walk away from what seems in many ways like a friendship!
So, I was thrilled when this very same client contacted me again just a few weeks ago. She told me she had continued to be very happy with the organizing work I did, which of course was extremely gratifying! But she also told me that, due to various events in her life, her needs had changed. She wanted to rethink the organization of her closets and align them with her new priorities.
This presented me with a dream job: working with someone I already know and like, who respects and trusts my work, to refine a space even more specifically for her needs. As I always tell my clients, the better I know them and their space, the better my work. I come to understand their patterns and preferences, and come up with creative and attractive solutions that will function well for them.
I was also able to offer my repeat client this stellar experience quickly! In general, organizing cannot and should not be rushed. In order to properly unravel a disorganized space, decode how it got that way, and construct new systems that will work for the people who live there, it just takes time. However, if I’ve already worked with someone, I have pretty encyclopedic knowledge of their space and belongings. So, I’m able to do a job in half the time it might take me to do the same work with a new client!
This job also inspired me to start thinking about how I might continue to provide my clients with support in their organized spaces over time. After all, I might not be the only one who feels a bit bereft when a job is done! And even more importantly, other clients might not be as pro-active to reach out to me when their needs and priorities change.
So, watch this space for updates on that front over the coming weeks!